Chola Roots
Return & Replacement policy
No Returns or Cancellations
Due to the nature of our products, we do not accept returns or order cancellations once an order has been placed.
Replacement for Damaged Products Only
If your order arrives damaged due to shipping, we are happy to replace it.
How to Request a Replacement
- Notify us within 48 hours of delivery
- Share clear photos or videos of the damaged product and outer packaging
- The product must be unused and in original condition
Replacement Process
Once your request is reviewed and approved, a replacement will be dispatched at no additional cost.
Contact Us
For replacement requests or support, please contact us through the details provided on our website.