At CholaRoots, we are committed to ensuring that your products are delivered in a safe, timely, and reliable manner.
We understand that receiving your order on time and in perfect condition is important, and we take every measure to make that happen.
We work closely with trusted logistics partners who share our commitment to quality and care, ensuring smooth and efficient shipping services across India.
Each order is carefully packed and handled to protect it from damage during transit.
Our team continuously monitors shipments to minimize delays and keep you informed at every step.
We also strive to provide transparent communication, including order confirmations, shipping updates, and tracking information, so you can plan your delivery with confidence.
At CholaRoots, your satisfaction is our priority, and we aim to make your shopping experience as convenient and worry-free as possible.
For orders with a total value of ₹500 or more, shipping is completely free.
For orders below ₹500, shipping charges will be calculated automatically and displayed at checkout.
The shipping fee depends on factors such as the delivery location, package weight, and courier partner.
All shipping charges are final and will be confirmed before completing your purchase.
All orders are processed within 1–3 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During high-demand periods, such as festivals or promotional sales, processing times may be slightly longer.
We recommend checking your email for order confirmation and updates once your order is placed.
Once your order is dispatched, it is typically delivered within 5–10 business days, depending on your location.
Delivery times may vary based on factors such as courier service availability, remote locations, or regional restrictions.
Unexpected events, such as severe weather, transport disruptions, or local holidays, may occasionally cause delays beyond our control.
We request your patience and understanding in such situations, and our support team will assist you in tracking your order.
After your order has been shipped, tracking details will be shared via email or SMS.
You can use these tracking details to monitor your shipment in real time.
If you face any difficulties with tracking, our customer support team is available to help resolve any issues promptly.
We take utmost care in packaging our products to prevent damage during transit.
However, if you receive a product that is damaged due to shipping, please notify us within 48 hours of delivery.
Customers are required to provide clear photos or videos of the damaged product and its original packaging for verification.
Once verified, a replacement product will be shipped at no additional cost to you.
Please note that only damage caused during shipping is eligible for replacement, and products cannot be returned for other reaso
For any questions related to shipping, delivery timelines, or damaged products, please reach out to our customer support team via the contact information provided on our website.
We are always happy to assist and ensure that your shopping experience with CholaRoots is smooth and satisfactory.